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Using Dr. Watson

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Introduction

Dr. Watson is a very helpful tool which can help Microsoft Technical Support trace system problems. Dr. Watson can generate a snapshot of your computer, as well as provide important information on errors that occur on your computer.

This How-To Article shows you how to generate a system snapshot using Dr. Watson.


Using Dr. Watson

1. Click the Start button, point to Programs, point to Accessories, point to System Tools, then click "System Information".

2. Click the Tools menu and select "Dr. Watson" from the menu that appears.

3. Type a description of the steps you took to produce the error.

4. Click the File menu and select "Save As...".

5. Enter a name for the log.

6. Click the "Save" button.

Note: Be sure to note the location that you save the log file in. Once you have saved the log file, you can forward it to the proper people.

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