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Internet Tools
Reader rating: 5 out of 10 Introduction Is an Internet server up? Why can't I get from here to there? This How-To Article shows you how to use the ping and traceroute utility. Internet Tools Using Ping Ping lets you find out the IP address of a web server, and it also provides information on how fast responses are from a server. 1. Click the Start button and select "Run..." from the menu that appears. 2. In the "Open:" text box, type "ping server address" (without the quotes). If you wanted to ping our servers, you would enter: "ping computertim.com" (without the quotes). 3. Click OK (or press the Enter key). 4. An MS-DOS window will appear and show you results. The IP address will be shown in brackets next to the domain you wanted to ping. The "Time=" area of each line will show you how fast (in milliseconds) the server responds. 5. Once Ping is finished, the window will automatically close. Using Traceroute Traceroute is a very useful tool that shows the route that must be traveled to access a web site server. You can receive information on the specific links on the way as well as the time it takes for a response on each link. 1. Click the Start button and select "Run..." from the menu that appears. 2. In the "Open:" field, type "tracert server address" (without the quotes). If you wanted to run a traceroute on our servers, then you would enter: "tracert computertim.com" (without the quotes). 3. Click OK (or press the Enter key). 4. An MS-DOS window will appear starting the trace. A maximum of 30 hops will be shown. Each of the links show three average times that it takes (in milliseconds) for the server to respond. Next in the line shows the domain of the server, followed by the IP address in brackets. To trace down problems with your connection to a web site, find any dramatic increases in traceroute millisecond results. (For example, a jump from 105ms to 1894ms is not normal.) The server that this slowness starts on is usually where the problem is. Tip: Once ping and traceroute is complete, the windows will close immediately. If you open an MS-DOS window (Start --> Programs --> Accessories --> MS-DOS Prompt) and enter the ping and traceroute commands, then the window will not close when finished.
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